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Instructor
Fully understand the first part of the Covey formula: Asking questions and listening, so you can understand better. You will learn tips and tricks for mastering these difficult yet rewarding skills.
– Determine why it is so difficult to listen
– Determine why questions can be more important than answers
– Apply skills to enhance professional and personal relationships by increasing listening performance
– Choose to become a more effective leader, team member and opportunity developer
– Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively
• The Common mistakes communicators make
• why becoming a trusted advisor depends on questioning and Listening
• Tactics of effective Listening
• Asking The right question The right way
• Coaching employees with varying Levels of potential
Staff management experience
Anyone who wants to improve communication skills, especially those in leadership or business development roles