March 22, 2023


2 Total CPE Credits


Webinar (AICPA): Seven Secrets of Successful Business Communication Part 1: Questioning and Listening to Discover Clients’ Needs

  • Instructor

    Greg Conderacci

Learning Objectives

– Determine why it is so difficult to listen
– Determine why questions can be more important than answers
– Apply skills to enhance professional and personal relationships by increasing listening performance
– Choose to become a more effective leader, team member and opportunity developer
– Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively

Major Topics

• The Common mistakes communicators make
• why becoming a trusted advisor depends on questioning and Listening
• Tactics of effective Listening
• Asking The right question The right way
• Coaching employees with varying Levels of potential

CPE Credits Available

Total CPE
Communications and Marketing

Things to Know About This Course

Course Level

  • Intermediate


Staff management experience

Advanced Preparation

This webinar is produced by AICPA. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Intended Audience

Anyone who wants to improve communication skills, especially those in leadership or business development roles


AICPA – Durham

This event has ended.