November 13, 2023


1 Total CPE Credits


Webinar (CA): How to Respond to an Upsetting or Critical Email

  • Instructor

    Elizabeth Danziger

Learning Objectives

• Identify the core principles of responding to upsetting emails
• Analyze the motivations of the writer of an upsetting email
• Master a four-step process to responding appropriately to a critical email
• Know when not to respond
• Learn tools for mastering the feelings that an upsetting email evokes

Major Topics

• Business communication
• Emotional intelligence
• Human resources
• Practice management

CPE Credits Available

Total CPE
Communications and Marketing

Things to Know About This Course

Course Level

  • Overview



Advanced Preparation

This webinar is produced by CalCPA. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Intended Audience

CPAs, accountants, and other financial professionals looking to expand and update their understanding and knowledge.


California CPA Education Foundation

Register For This Event

  • COCPA Member

    $ 49 49
  • COCPA Non-Member

    $ 59 59
    Your Price

Please login to register.