December 17, 2021


Webinar


1 CPE

Webinar (AICPA): The Journey to Becoming a Cherished Advisor: The Soft Skills Needed to Create Long-Lasting Client Relationships

December 17, 2021
Webinar
1 CPE

Webinar (AICPA): The Journey to Becoming a Cherished Advisor: The Soft Skills Needed to Create Long-Lasting Client Relationships

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    Instructor

    Amy
    Vetter

    View Bio

Learning Objectives

  • *

  • Recognize what clients want versus accountants
  • Identify the soft skills needed to create better relationships with your clients and grow new service lines
  • Establish ways to build additional value beyond accounting for your clients
  • Identify sales and marketing techniques needed from discovery and throughout the client relationship

Major Topics

* Understanding what clients want versus accountants

* Overcoming the fear of technology and disruption

* Defining what a Cherished Advisor is

* Learning soft skills to become a Cherished Advisor

* Mentoring your team to become advisors

* How to build additional value beyond accounting for your clients

* The tools to utilize to become a thought leader in your selected niche

* Delivering engagements in different ways

* Creating a customer experience in your firm

* Developing a sales process

* Ongoing customer relationship management

* Evaluating client happiness

* Creating internal staff happiness

CPE Credits Available

1 CPE
1
Personal Development

Things to Know About This Course

Course Level

  • Basic

Advanced Preparation

This webinar is produced by AICPA. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Intended Audience

Senior Level Associate, Management, Partners, Firm Owners

Provider

AICPA - Durham

This event has ended.