March 10, 2020

Webinar

2 CPE

Webinar (CA): Communications Skills Training for the CPA

March 10, 2020
Webinar
2 CPE

Webinar (CA): Communications Skills Training for the CPA

  • Instructor

    David
    Osburn

Today’s competitive and complex business environment requires the CPA to be a strong communicator. Learn how to communicate your position effectively.
Topics will emphasize the communication process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communication and personality types while considering the importance of the human element, including empathy, ego and needs. Summarized topics covered through a series of mini-case studies.

Learning Objectives

  • Determine how to become a stronger communicator.
  • Identify the communication process.
  • Identify how to improve oral and written communications.
  • Recognize empathy, ego and needs and personality types as they relate to communications.

Major Topics

  • Becoming a stronger communicator
  • The communication process
  • Improving oral and written communications
  • "Empathy, ego and needs," personality types and their influence on communications
  • Case studies to summarize the webinar concepts

CPE Credits Available

2 CPE
2
Communications and Marketing

Things to Know About This Course

Course Level

  • Overview

Intended Audience

Sole practitioners, firm partners, CFOs, controllers, department managers and staff accountants.

Provider

California CPA Education Foundation

This event has ended.