This webcast is part of the Tax Staff Essentials program.
The first part of the webcast covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communication. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management.
The next part covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator.
This webcast can help you avoid misunderstandings that may cause significant financial and emotional losses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.
Learning Objectives
· Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations
· Identify and cope more effectively with hostile communication patterns that may occur in the workplace
· Recognize the communication patterns that occur before and during the formations of teams
· Explain the role of conflict in work teams and approaches for dealing with the conflict
· Explain communication issues a leader must consider before beginning discussions with a group
· Eliminate wordiness, redundancy, and obscure language from your
· writing
· Produce written communications that are positive, confident, clear, and concise
· Structure, design, and page layout options to construct documents that are accessible and well organized
· Explain five techniques to make your language more positive and
· professional
· Recognize the importance of descriptive language
· Understand how using certain words can help you avoid misinterpretation and misunderstandings
Major Topics
Communication and work teams
· Communication for leaders
· Difficult communication
· The power of professional language in business writing
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