Proven communication techniques (bold)
In this webcast, you will learn how to:
- Create a simple checklist to improve your writing and presenting skills
- Harness The Four Pillars of Confidence
- Make your presentation more engaging
- Incorporate non-verbal tools to present powerfully
“If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood.”
— Dr. Stephen R. Covey, *Seven Habits of Highly Effective People*
Note: You will gain more from this course if you first take "Part One: Questioning and Listening to Discover Client Needs."
Learning Objectives
· Determine the fundamental rules of solid business writing
· Identify ways to craft presentations, business letters, memos, reports and e-mails that promote your ideas while meeting clients’ needs
· Apply methods to write and present clearly
· Determine how to feel more confident speaking in front of a group
· Determine how to resolve objections more effectively
Major Topics
· Improve your writing and presenting skills by using a checklist
· Lay a solid foundation under your presentation by harnessing The Four Pillars of Confidence
· Clear the slide deck to make your presentation more engaging
· Use your non-verbal skills to present powerfully
· Know how to effectively respond when they say “no”
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