Today’s competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position. Topics will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communications and personality types while considering the importance of the “human” side, including “empathy,” “ego" and “needs.” Summarized topics covered through a series of mini-case studies. The webcast was originally broadcast on May 3, 2017. Note: There is a minimum passing rate of 70% for this course.
Learning Objectives
• Determine how to become a stronger communicator.
• Identify the communication process.
• Identify how to improve oral and written communications.
• Recognize empathy, ego and needs and personality types as they relate to communications.
Major Topics
• Becoming a stronger communicator
• The communication process
• Improving oral and written communications
• "Empathy, ego and needs," personality types and their influence on communications
• Case studies to summarize the webinar concepts
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