This course is delivered as a recorded video. After completing all sessions, you must pass the final exam with a minimum score of 70% to receive credit.

Silence isn’t always golden. Problems don’t solve themselves and as the engagement leader, it is your responsibility to proactively address and resolve issues, even if it means having challenging conversations. As uncomfortable as some of these conversations may be, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a “hard to have” talk, you can learn to manage the conversation. In this session, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome. (Please Note: This module is part of Surgent's Audit Skills Training: Level 5.)