May 9, 2023


3 Total CPE Credits


Webinar (AICPA): Business Case for Designing an Experience-Led Organization

  • Instructor

    Ed Bodensiek

  • Instructor

    Karl Ahlrichs

Learning Objectives

*Identify the critical connections between the future of work—redesigning organizations so “Employee Experience” (EX) and Customer Experience (CX) reign — and winning the battle for talent and customers *Through use cases, recognize the numerous competitive advantages of the experience-led organization, how to embark on the change management journey, and the crucial differences between operational data (O data) and experiential data (X data) *Recall human-centered design thinking and its applicability to desired business outcomes

Major Topics

• customer Experience as next-@generation branding
• Employee Experience as The Future of work
• Cultural analytics and culture management

CPE Credits Available

Total CPE
Business Management & Organization

Things to Know About This Course

Course Level

  • Basic



Advanced Preparation

This webinar is produced by AICPA. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Intended Audience

Knowledge workers, operational leaders, marketers, HR professionals


AICPA – Durham

Register For This Event

  • COCPA Member

    $ 153 153
  • COCPA Non-Member

    $ 186 186
    Your Price

Please login to register.