April 19, 2023

Webinar

2 Total CPE Credits

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Webinar (CPA Crossings): Performance Management in Challenging Times

  • Instructor

    Jennifer Elder

Performance Management is about getting the best out of everyone. It’s about setting the stage so staff can excel as an individual and as a team member. It’s about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback.

This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Learning Objectives

After attending this presentation you will be able to…

  • Recall the types of trust and techniques for building trust
  • Identify the elements of good and bad feedback
  • Evaluate and improve on examples of actual feedback

Major Topics

The major topics covered in this class include:

  • Building trust
  • Providing valuable feedback
  • Techniques for active listening

CPE Credits Available

2
Total CPE
2
Personnel/Human Resources

Things to Know About This Course

Course Level

  • Intermediate

Prerequisites

None

Advanced Preparation

This webinar is produced by CPA Crossings. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Intended Audience

Everyone

Provider

CPA Crossings, LLC

This event has ended.