When an email goes awry, its tone is often the culprit. When we write short, direct emails, our readers might think we are angry, yet when we write long, flowery messages, people don't read them. We need to find the right tone for every email: professional, friendly, and respectful. If you have received feedback that your emails are too harsh, or if readers routinely ignore your emails, sign up for this presentation. This webinar will give you practical tips to manage your email tone so that your readers stay open to your message and you continue to develop positive business relationships.
Learning Objectives
• Identify the tone of a sample email
• Determine an appropriate response to a sample email
• Identify three techniques for warming up the tone of an email
• Identify three ways to make emails clear and to the point
Major Topics
• Business communication
• Emotional intelligence
• Human resources
• Practice management
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